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Frequently Asked Questions 
HOW LONG DOES IT TAKE TO DELIVER THE SIGN POST?
ALL orders are completed within 48 hours (date order placed not included and weather permitting/ closed Sat/Sun), most of them in much less time! It is important to provide accurate information at the time of the order to avoid any delays in service. If for some reason there would be a delay we would notify you immediately. We are proud of our service and offer a money back guarantee if you are unsatisfied in any way with our services. Thus, you can always buy with confidence!


WILL I BE NOTIFIED WHEN THE SIGN POST IS INSTALLED?
Yes, you will receive an e-mail you when the sign has been installed and picked up.


IS THERE ANY REASON THAT MY SIGN POST WOULD NOT BE INSTALLED WITHIN THE 48 HOUR TIME FRAME ALLOWED?
Majority of our orders are completed within 48 hours, most of them less. However, there can be instances that would delay the request, such as: incorrect information and incliment weather. If there is a delay you would be notified at that time.


IF I MAKE A MISTAKE ON AN ADDRESS, WILL THERE BE AN EXTRA CHARGE?
You are responsible for providing correct and accurate information. If there is a mistake and our services have already been rendered, you will have to pay an additional service charge.


HOW DO I PAY FOR THIS SERVICE?
All orders require online payment at the time of the order request unless there is a company account or open purchase order. We accept all major credit cards and offer a money back guarantee if you are unsatisfied in any way with our services. You can always order with confidence!


CAN I PAY WITH A CREDIT CARD?
Yes, we accept Mastercard, Visa, American Express, and Discover. All orders require online payment by Credit Card at the time of the order request unless there is a company account or open purchase order. We offer a money back guarantee if you are unsatisfied in any way with our services. You can always order with confidence!


DO I HAVE TO PLACE MY ORDER ON THE WEBSITE?
Due to the automated nature of our business all orders must be placed on the website to ensure accurate and timely service.


HOW CAN I KEEP ACCURATE RECORDS OF MY ORDER REQUESTS?
Please create an account on our website and all your orders will be tracked in the history section of your account profile. Cool huh!


IS IT POSSIBLE TO PAY FOR THE ORDER IN PERSON?
Due to the automated nature of our business all payments are made by Credit Card on our website or by check if a Broker / Company Account has been established.


WHO TAKES CARE OF MY PANELS?
We will hold your signs in our warehouse. This will prevent any delays at time of delivery.


I HAVE A SPECIAL REQUEST THAT I WANT TO TELL YOU ABOUT ON THE ORDER. HOW DO I RELAY THE MESSAGE?
When placing the order enter any special instructions in the field labeled "Special Instructions" listed on the request form. Please use as much space as necessary.


IF I DO NOT LIKE THE LOCATION WHERE THE SIGN POST WAS INSTALLED AND WANT IT REMOVED. IS THERE A CHARGE FOR THAT?
We will place the post sign anywhere you like on the property as long as it is safe, legal, and you inform us at the time of the order. If you choose however, to allow us to use our best judgement, and than disagree with our choice, there is a charge to go back out and move it.


WE HAVE CHANGED OUR MINDS AND WANT TO CANCEL THE REQUEST, CAN WE STOP THE ORDER?
We will do our best to contact the installer, however we cannot guarantee we will be able to stop them. Explain to the homeowner to keep a watch out for the installer. Our installers are always directed to follow the homeowners request. And if the homeowner chooses to cancel the request on site our installers are happy to comply. You will not be charged an additional fee if we need to have the sign removed.


WHAT IF THE HOMEOWNER REMOVES THE SIGN ON HIS OWN?
You will be responsible for it's whereabouts. Please see our Service Agreement on our website.


WILL I BE RESPONSIBLE FOR ANY DAMAGES TO THE POST SIGN?
Yes, you will be responsible for damages unless circumstances deem otherwise. Please see our Service Agreement on our website.


THE SIGN POST WAS STOLEN OR DAMAGED, CAN YOU RE-INSTALL IT? IS THERE AN ADDITIONAL CHARGE FOR THAT?
Yes, any service request due to vandalism, car damage, or other causes are chargeable. Please see our Service Agreement on our website.


IN CASE OF EMERGENCY AND I NEED TO CONTACT YOU RIGHT AWAY HOW DO I DO THIS?
Our office is open Monday thru Friday 8:30 a.m. to 5:00 p.m. If after hours please leave a message and we will return the call as soon as possible.


I HAVE SIGN PANELS WITH ANOTHER SIGN INSTALL COMPANY. HOW DO I GET THEM TO GREATHOUSE SIGNS?
Greathouse Signs will gladly coordinate with you to pick up the signs from your office for FREE.


CAN I PAY BY CHECK?
No, unfortunately unless you have been approved for a Company/Brokerage Account we no longer accept payment by check. All other orders must be paid by credit card.


CAN I FAX, EMAIL, OR CALL-IN ORDERS?
Greathouse signs no longer accepts fax orders. In order for your sign request to be processed it must be placed on our website.


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"The Leader in Visual Real Estate Marketing"

Greathouse Sign Installers
P.O. Box 1016
Apopka, FL 32704-1016
Phone: 407-814-0030 (OFFICE)
Email: Bob@GreathouseSigns.com

Hours of Operation:
Monday - Friday 8:30am - 5:00pm

By using our services you agree with our company Service Agreement